Return & Refund Policy

 

    Return & Refund Policy  

 

    We want you to be satisfied with your purchase from 𝙕𝙀𝙇𝙌𝙊™.  

 

    Returns & Exchanges  

 

    If you are not satisfied with your order, you may request a return or exchange within 30 days of receiving your product.  

 

    Products must be returned in an appropriate condition for the return to be processed.  

 

    Shipping Fees  

 

    Original shipping fees are non-refundable.  

 

    Customers are responsible for the cost of shipping returned or exchanged items unless otherwise required by applicable law.  

 

    International Returns  

 

    International customers are responsible for applicable return shipping costs, duties, customs fees and taxes associated with returning or exchanging an item.  

 

    Damaged or Defective Products  

 

    If your product arrives damaged or defective, please contact our customer service team as soon as possible.  

 

    Please provide your order number and photographs showing the issue so that we can review the situation and assist you.  

 

    How to Request a Return  

 

    To request a return or exchange, contact us at:  

 

    service@qezlavi.com  

 

    Please include your order number and the reason for your request.